Privacy Policy.

FaxBella ("we," "us," or "our") operates the AI-powered fax routing platform at faxbella.com (the "Service"). This Privacy Policy describes how we collect, use, and protect information when you use our Service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect your email address, name, and payment information (processed securely by our payment processor). We also store passkey authentication credentials for secure, passwordless access to your account.

1.2 Fax Content

Incoming faxes are temporarily processed by our AI technology to extract recipient information, document type, urgency level, and structured data. Fax content is stored in encrypted form in our secure database only as long as needed for routing and delivery.

1.3 Usage Data

We collect basic usage metrics including fax counts, routing success rates, and dashboard access logs. We do not use third-party analytics trackers.

1.4 Fax Provider Credentials

If you provide your own fax provider API credentials, they are stored encrypted in our database and used solely to process your faxes.

2. How We Use Your Information

• To route incoming faxes to the correct recipient using AI analysis
• To deliver fax notifications via our email delivery service
• To process payments and manage your subscription
• To authenticate you via passkey credentials
• To provide customer support and respond to inquiries
• To detect and prevent fraud or abuse of the Service

3. AI Processing

FaxBella uses AI technology to perform document reading, classification, urgency detection, and structured data extraction on incoming faxes. Our AI processes fax content solely for routing purposes. We do not use your fax content to train AI models. Fax data sent to our AI provider is subject to their data usage policies.

4. Data Sharing

We do not sell your personal information. We share data only with:

• Our fax provider — to receive and send faxes on your behalf
• Our AI provider — to perform content analysis for fax routing
• Our email delivery service — to deliver fax notification emails
• Our payment processor — to process subscription payments
• Our database provider — our serverless database and backend infrastructure
• Our hosting provider — our CDN and content delivery infrastructure

5. Data Retention

Fax content and extracted text are retained for 90 days after processing, then automatically purged. Account information is retained for the duration of your subscription plus 30 days after cancellation. Payment records are retained as required by law.

6. Security

We implement industry-standard security measures including encrypted connections, passwordless authentication, content security headers, strict transport security, and encrypted storage of all credentials. All secrets are stored securely in environment variables, never in code.

7. HIPAA Considerations

FaxBella processes faxes that may contain Protected Health Information (PHI). While we implement strong security controls, customers requiring full HIPAA compliance should contact us at support@faxbella.com to discuss a Business Associate Agreement (BAA) before transmitting PHI through the Service.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Export your data in a machine-readable format
• Withdraw consent for optional processing

9. Cookies

FaxBella uses only essential cookies for session management and authentication. We do not use advertising or tracking cookies.

10. Children's Privacy

FaxBella is not intended for use by individuals under 18. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a notice on our website.

12. Contact

For privacy inquiries, contact us at:

FaxBella
Email: privacy@faxbella.com
Web: faxbella.com