Terms of Service.

These Terms of Service ("Terms") govern your use of FaxBella, an AI-powered fax routing platform operated by FaxBella ("Company," "we," "us"). By using FaxBella at faxbella.com (the "Service"), you agree to these Terms.

1. Service Description

FaxBella provides AI-powered fax routing for businesses. The Service receives incoming faxes via our fax provider, uses AI technology to analyze fax content, identifies the intended recipient, and delivers the fax via email notification or webhook. The Service also supports outbound fax sending.

2. Account Registration

To use FaxBella, you must create an account with a valid email address. Authentication is handled via passkey credentials for passwordless, secure access. You are responsible for maintaining the security of your devices and authentication credentials. You must be at least 18 years old and have the authority to bind your organization to these Terms.

3. Subscription Plans and Pricing

FaxBella offers two pricing options: a one-time Day Pass ($9 for 5 documents within an 8 hours window) and a monthly Membership ($55/month for 500 faxes). When usage exceeds the included allowance, additional blocks are automatically added at the same rate. You may cancel the Membership at any time; access continues through the end of your billing period. We may adjust pricing with 30 days' written notice.

4. Payment Processing

Payments are processed through our authorized payment processor. By subscribing, you authorize recurring charges to your payment method. All fees are non-refundable except as required by law or at our sole discretion.

5. Acceptable Use

You agree not to:

• Use the Service to send unsolicited faxes (spam) or violate the Telephone Consumer Protection Act (TCPA)
• Transmit content that is illegal, defamatory, or infringes on intellectual property rights
• Attempt to reverse-engineer, decompile, or exploit the AI routing engine
• Share account credentials or allow unauthorized access to your account
• Manipulate usage tracking or circumvent auto-expand billing through automated means
• Use the Service to circumvent any fax-related regulations in your jurisdiction
• Interfere with or disrupt the Service infrastructure

6. AI Routing Accuracy

FaxBella uses AI to route faxes based on content analysis. While we strive for high accuracy, AI routing is probabilistic and may occasionally misroute a fax. We provide confidence scores and routing reasons for transparency. Faxes with low confidence scores are flagged for manual review. We are not liable for damages resulting from misrouted faxes.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Fax content is processed by AI solely for routing purposes and is not used for model training. You retain ownership of all fax content transmitted through the Service.

8. Healthcare and HIPAA

If you use FaxBella to process faxes containing Protected Health Information (PHI), you must contact us to execute a Business Associate Agreement (BAA) before transmitting PHI. Using the Service to process PHI without a BAA is a violation of these Terms.

9. Service Availability

We target 99.9% uptime but do not guarantee uninterrupted service. The Service depends on third-party providers for fax transmission, AI processing, email delivery, and database infrastructure. Outages in these services may affect FaxBella availability.

10. Intellectual Property

FaxBella, its AI routing engine, user interface, and all associated branding are the intellectual property of FaxBella. You are granted a limited, non-exclusive, non-transferable license to use the Service during your active subscription.

11. Limitation of Liability

To the maximum extent permitted by law, FaxBella shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities arising from your use of the Service. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless FaxBella from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Termination

We may suspend or terminate your account for violation of these Terms, non-payment, or abuse of the Service. Upon termination, your right to use the Service ceases immediately. Data will be retained for 30 days after termination, then permanently deleted.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Delaware.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or a prominent notice on the Service. Continued use after changes constitutes acceptance.

16. Contact

For questions about these Terms, contact us at:

FaxBella
Email: legal@faxbella.com
Web: faxbella.com